Delivery/Returns
Delivery
Shipping Information
Orders are usually dispatched via Royal Mail on the next business day. If you require first-class delivery or a tracked service, please select this option at checkout.
While we apply tracking to most shipments as standard, this is not guaranteed. If tracking is essential, you must choose a tracked shipping method at checkout. This will allow you to track your purchase from checkout to delivery, and you will receive delivery notifications directly from Royal Mail.
Delivery times are estimates only and may vary depending on the destination and Royal Mail services.
We are responsible for dispatching your order to the address you provide at checkout. Once the order has been sent to the correct address using the delivery method chosen, our contractual obligation is fulfilled.
If Royal Mail makes a mistake, including delays or lost items, we will assist you in making a claim. This assistance may include providing proof of postage and tracking information. Please note that the courier handles the claim, and we cannot be held responsible for the outcome. Selecting a tracked delivery method reduces the risk of loss and ensures you can monitor your order.
International Orders
Customers outside the UK may be liable for customs duties or import taxes upon delivery. Please check with your local customs authority for further information before ordering.
Incorrect or Incomplete Addresses
Orders are shipped to the delivery address provided at checkout. Please ensure that your details are accurate.
If an incorrect or incomplete address is supplied, Gebogen Ltd accepts no responsibility for non-delivery and no refund or replacement will be issued.
If the carrier confirms delivery but you have not received the package, Gebogen Ltd is not liable once delivery has been recorded.
If your order fails to arrive due to an error on our part (for example, we dispatch to an address other than the one you provided at checkout), we will replace or refund the order in full.
RETURN PROCESS
You have 14 days from receipt of your order to notify us if you wish to cancel under your statutory rights. Goods must then be returned within 14 days of cancellation.
All returned items must be in new and unused condition, with all original tags and labels attached.
To begin a return, please email hello@gebogen.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA, place the item securely in its original packaging (if possible) and include the return form provided.
Customers are responsible for all return postage costs. We strongly recommend using a trackable service.
REFUNDS
Once we have received and carefully inspected your returned item, we will begin processing your refund. Please allow up to 14 days from the date we receive your return for the refund to be completed.
Refunds will be issued to the original payment method used at the time of purchase.
To help ensure your refund is processed smoothly:
Returned items must be unused, in their original condition, and with all tags or packaging intact.
Include your order number or any Return Merchandise Authorisation (RMA) number with your return.
We strongly recommend using a tracked postal service, as we cannot be responsible for items lost in transit during the return.
Once your return has been processed, we will notify you by email to confirm the refund has been completed.
If the item is faulty or not as described, please contact us immediately so we can arrange a replacement or refund in line with UK consumer law.
EXCEPTIONS
Certain items are non-returnable or non-exchangeable unless they are faulty or damaged. This includes:
Underwear and socks – for hygiene reasons, these items can only be returned if they are faulty or damaged.
Soaps, toiletries, and other personal care items – these items can only be returned if there is a manufacturing defect or they were damaged in transit.
Sale or clearance items – all discounted items are considered final sale and cannot be returned or exchanged unless faulty.
Please ensure you check each item carefully on receipt. If an item arrives faulty, damaged, or not as described, contact us immediately to arrange a replacement or refund in accordance with UK consumer law.
Gebogen Ltd: 14166637
